Find answers to common questions about our AI-powered timesheet engine, including features, pricing, and support
to help you choose the right plan for your time tracking needs.
What’s included in each plan?
Personal includes single‑user access, Google Calendar & GitHub work signal capture, AI timesheet generation and
export to Harvest, Toggl, Slack, Discord. Team tiers add shared workspaces, member management and priority support. Enterprise
includes unlimited seats, all MVP 1 integrations, dedicated onboarding and custom integrations.
How does billing and seats work?
Team plans are billed monthly for a fixed seat bundle (5 / 10 / 15). Admins manage seats from the
workspace dashboard — add or remove members, and billing adjusts on your next cycle for downgrades
or immediately for upgrades (prorations may apply). Note: You cannot upgrade from Personal to Team plans - you'll need to create a new organization account.
Do you offer annual billing or discounts?
Yes — we offer annual billing with a discount for prepaying yearly. Exact savings are shown
on the pricing toggle; contact sales for custom enterprise discounts and volume deals.
What happens when I upgrade or downgrade?
Upgrades and downgrades only apply within organization plans (Team tiers). Upgrades take effect immediately and may be prorated. Downgrades apply at the end of your billing
period to avoid losing access mid-cycle. You can manage plan changes from the billing settings. Note: Personal plan users cannot upgrade to organization plans - you'll need to create a new organization account.
How do payments and invoices work?
We process payments via Stripe, which supports all major payment methods including cards, digital wallets, and local payment options. Available payment methods may vary by country due to local laws and regulations. Invoices and receipts are available in the billing portal and
can be downloaded as PDFs. For enterprise billing, we support invoicing and bank transfers on request.
What about taxes and compliance?
Taxes (VAT/GST/sales tax) are applied based on your billing address and local regulations. Enterprise
customers can request specific compliance documentation (SOC2, ISO) during purchase.
What is your cancellation and refund policy?
You can cancel anytime; access continues until the end of the paid period. Refunds are handled on a
case‑by‑case basis — contact support and we’ll assist promptly.
Need a custom plan or volume pricing?
Enterprise customers receive custom contracts, dedicated support and optional on‑prem deployments.
Contact sales for quotes, SLAs and onboarding packages tailored to your organization.
